TaskRabbit is hiring a
Customer Success Manager

Summary

The job description is for a Tasker Success Manager for Iberia (Spain and Portugal) based in either Madrid or Barcelona. This role involves managing and maintaining relationships with cross-functional teams, conducting weekly office hours with Taskers, developing and implementing programs to enhance the performance of Taskers, and collaborating closely with internal stakeholders. The position is remote-first and offers competitive compensation, benefits, and perks.

Requirements

• Fluent Spanish speaker is a must, Portuguese speaking also an added advantage
• Demonstrated experience managing and maintaining strong relationships with cross-functional teams
• Strong analytical skills with the ability to identify supply gaps and create plans to address them
• Excellent communication skills with the ability to provide updates on market trends at weekly meetings
• Ability to contribute to the creation of solid plans that build on existing frameworks and put them into action
• Proven ability to execute strategies provided by the program team on time and with high quality
• Strong organisational skills with the ability to produce accurate and high-quality brief documents
• A data-driven decision-maker who enjoys digging into data to understand trends
• Comfortable operating at a fast pace in an entrepreneurial environment

Responsibilities

• Conduct weekly in-person office hours with Taskers
• Ensure that Taskers have a positive experience after activating, and implement targeted tactics to optimise their productivity
• Make strategic recommendations about how our programs and communications should evolve
• Responsible for program metrics performance around utilisation, invoicing, and retention

Benefits

• Competitive compensation, benefits, and perks
• Remote-first company with flexible work arrangements
• Generous and flexible time off with 2 company-wide closure weeks
• Wellness + productivity + education stipends
• IKEA discounts
• Reproductive health support