Remote Customer Success Manager

Summary

Join our team as a Customer Success Manager and own key customer accounts, achieve top decile results, build strategic relationships, and drive adoption and expansion. This role involves significant travel to customer sites.

Requirements

• 5-8 years of experience in customer success / analytics consulting and in advising enterprise clients on analytics roll out, adoption, and use case execution
• Track record of exceptional results a customer success manager
• Deep understanding of analytics team in large enterprises
• Extremely strong customer facing skills
• Experience with big data technologies, data modeling, and some knowledge of machine learning – R/Python, SQL or Spark

Responsibilities

• Own key customer accounts and achieve top decile results across retention, expansion, adoption, and advocacy
• Build strategic customer relationships, identify expansion opportunities, and collaborate with sales to win those opportunities
• Ensure retention across your customer base by implementing adoption plays, uncovering and communicating value, and collaborating with sales to ensure renewals are executed on-time
• Contribute to internal playbooks for implementation, adoption, expansion, and retention
• Drive the negotiation, scoping, project management, and execution of professional services contracts in collaboration with the Technical Solutions team

Benefits

Significant travel to customer sites