Customer Success Manager

Summary

Join Vanta's growing team as a Manager, Customer Success, leading a team responsible for customer onboarding, engagement, adoption, and health. You will influence the design of post-sales strategies, drive top-notch customer health metrics, and partner with cross-functional teams. Success in this role requires 3+ years of customer-facing experience, including 2+ years of team leadership, experience with 1000+ customers, and a proven track record of building high-performing teams. Vanta offers competitive compensation, comprehensive benefits, flexible work arrangements, and a supportive work environment.

Requirements

• Have 3+ years of customer-facing experience, including at least 2 years of customer-facing team leadership experience
• Previous experience running Customer Success teams that served 1000+ customers and experience in growing these teams from 10+ members & beyond
• A demonstrated track record of building high performing teams, which included managing team leads and managers
• Have had a experience at a fast growing B2B SaaS company
• Have deep curiosity of emerging technologies and an enthusiasm for cybersecurity
• A passion for leading, coaching and building an inspired team through setting vision, unlocking potential, and driving compassionate accountability
• Possess clear and thoughtful communication skills, with strong critical thinking ability
• Be highly empathetic to customers, with a proven track record of establishing long-term customer relationships
• Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up

Responsibilities

• Up-level a best-in-class Customer Success function - establishing a culture of execution, accountability, and high performance
• Influence strategy and design of the post-sales functions including implementation, adoption, customer outcomes and customer success
• Be accountable for metrics including revenue retention, customer engagement and expansion pipeline
• Through your team, drive top notch customer health metrics, measured by product ROI, value realization, engagement and NPS
• Partner with cross-functional teams including revenue operations, product, marketing, sales, recruiting and more
• Report to the Director of Customer Success at Vanta to manage a fast growing team and functional unit of Vanta’ns
• Thrive in a fast paced startup environment and contribute to transformational change

Benefits

• Industry-competitive compensation
• 100% covered medical, dental, and vision benefits with dependents coverage
• 16 weeks fully-paid parental leave for all new parents
• Health & wellness and remote workplace stipends
• Family planning benefits through Carrot Fertility
• 401(k) matching
• Flexible work hours and location
• Open PTO policy
• 11 paid holidays in the US
• Offices in SF, NYC, Dublin, and Sydney