Customer Success Onboarding Manager

Summary

Join Connecteam as a Customer Success Manager and cultivate strong customer relationships to boost retention and loyalty. Collaborate closely with global clients, guiding them through system implementation, training, and new feature adoption. Champion customer needs within Connecteam, working with product, development, marketing, and sales teams. Assess client health, develop churn mitigation strategies, and proactively identify opportunities for product optimization. This role demands fluent English, at least one year of CSM experience, and superb communication skills. Connecteam offers a remote work model, comprehensive training, and a supportive company culture.

Requirements

• Fluent English (spoken and written) - MUST
• A minimum of one year's experience as a CSM
• Superb written and verbal communication skills
• Tech-savvy with a Startup mentality that includes working in a dynamic and fast paced environment
• A team player that enjoys getting and providing feedback, sharing ideas, and constantly improving together
• A strong work ethic, integrity and desire to succeed
• Positive attitude, empathy, and high energy!
• Growth mindset and thrive in the building stage of a nascent team

Responsibilities

• Onboard, grow, and maintain our customer base
• Work closely with our customers with the drive to help them change their workplace and achieve their business goals
• Become a trusted advisor and ambassador of change in our customers’ workplace
• Become the customer advocate in Connecteam, collaborating with our Product, Development, Marketing and Sales teams
• Assess client health and develop strategies to mitigate churn
• Proactively identify customers who aren’t maximizing their opportunity with our product and reach out to create an action plan to help them achieve success

Preferred Qualifications

• Experience in B2B SaaS – HUGE ADVANTAGE
• Speaking Spanish- Huge advantage!

Benefits

• Medical coverage
• Insurance plan
• Paid time off for vacation, sick days
• We provide comprehensive Training & Development, including a structured onboarding process that will bring you up to speed on everything you need to know
• This will give you a solid platform to launch your career from
• We are committed to your success and will provide you with a Mac laptop and any necessary equipment to ensure you have the tools you need to excel
• Competitive compensation
• Professional development opportunities