Remote Customer Success Representative

Summary

Join our team at Artera as a Customer Success representative and support customers with ordering our commercial product(s), providing best-in-class service and ordering experience.

Requirements

• Bachelor degree required
• 1 year minimum experience in customer service for healthcare professionals
• 3 years minimum experience working in a collaborative environment

Responsibilities

• Interacts with customers (clinicians, clinical staff, administrators) with a focus on providing the best service and ordering experience
• Guides customers through the onboarding, training, and ordering process and addresses any obstacles along the way with a helpful and courteous demeanor
• Handles each ticketed inquiry with curiosity and a problem-solving approach

Benefits

• 401k matching
• Unlimited paid time off (PTO)