Rarible is hiring a
Customer Success Specialist in Mexico

Summary

The job description is for a remote Customer Success Specialist position at Rarible, responsible for managing day-to-day customer requests, owning customer problems until they are solved, handling legal notices of copyright infringement and fraudulent activity, reporting weekly and monthly activity, following objectives to improve customer satisfaction, and improving processes in a fast-moving market and start-up environment. The ideal candidate should have 3+ years of experience in a customer care, customer success, or account management role, outstanding written and verbal skills in English, knowledge of web3 culture and the NFT market, deep care for customer experience, and Zendesk experience is a plus.

Requirements

• Previous experience: 3+ years in a customer care, customer success, or account management role
• Outstanding written and verbal skills in English
• Knowledge of web3 culture and the NFT market
• Deep care for customer experience

Responsibilities

• Respond to day-to-day customer and community requests via Zendesk and social media channels
• Own customer problems until they are solved, and escalate technical problems to the product team when necessary
• Manage legal notices of copyright infringement and reporting of fraudulent activity on the platform
• Report weekly and monthly activity through analytics and insights reports
• Follow monthly and quarterly objectives based on data to improve customer satisfaction
• Constantly improve processes in a fast-moving market and start-up environment

Preferred Qualifications

Zendesk experience is a plus

Benefits

This is a remote position and may contain some shift work - this person should be based in the US or americas timezone