Remote Technical Customer Success Specialist

Logo of Hostinger International

Hostinger International

πŸ“Remote - Argentina, Costa Rica

Job highlights

Summary

Join Hostinger, where we build world-class solutions for anyone to easily succeed online. We are looking for a Customer Success Specialist to join our Customer Success Team.

Requirements

  • C1 or native written and spoken English proficiency, to communicate with customers and the team
  • Excellent skills in Spanish to communicate with customers
  • High IT curiosity and technical understanding
  • Ability to multitask and handle multiple customer inquiries simultaneously
  • High emotional intelligence, with the ability to read customers’ sentiment and reflect back on the feedback provided
  • Strong problem-solving skills and the ability to think critically when addressing tasks
  • Ability to show empathy, tactfulness, and proactivity when interacting with customers
  • Hunger for growth & a can-do attitude!
  • A curious and always learning mindset - if you don’t know, how can you find out more?
  • Owning your own growth through reflection, reviewing past interactions and preparing to take initiative on opportunities
  • A typing speed of β‰₯ 50 WPM
  • Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends)

Responsibilities

  • Provide services by communicating with customers and troubleshooting their technical issues via live chat and tickets in a timely manner
  • Apply problem solving skills and resourcefulness and show our customers what customer obsession is really about
  • Be a true ambassador by empowering our customers to build their online success!
  • Dive deep into the world of IT by daily polishing your technical expertise
  • Deliver impactful work on a global scale

Benefits

  • Permanent remote opportunity!
  • Fully compensated 5-week initial period to gain knowledge in technology, product, and communication areas
  • A competitive monthly compensation for services starting at 600 USD
  • Additional service fees: available and ranging from 5% to 30% of your monthly compensation, according to services delivered and performance
  • Commissions (10%) can be earned by offering additional services to our customers (upselling)
  • Flexible compensation models to choose from: Fix and Variable!
  • Paid Suspension days. Love visiting the seaside? No problem - us, too! We offer 20 days of paid suspension days
  • Loads of possibilities & tools for your personal growth: Udemy account, Successors Academy course, Scribd subscription, and many more!

Share this job:

Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.

Similar Remote Jobs

Please let Hostinger International know you found this job on JobsCollider. Thanks! πŸ™