Hostinger International is hiring a
Technical Customer Success Specialist (Spanish language)

Summary

Hostinger is seeking a Customer Success Specialist to communicate with customers, troubleshoot technical issues, and empower them to build their online success. The role requires excellent English and Spanish communication skills, high IT curiosity, multitasking abilities, emotional intelligence, strong problem-solving skills, empathy, a growth mindset, and a typing speed of 50 WPM. The job offers remote work, competitive compensation, initial training, additional service fees, commissions, paid suspension days, flexible compensation models, personal growth opportunities, and internal growth.

Requirements

• C1 or native written and spoken English proficiency, to communicate with customers and the team
• Excellent skills in Spanish, to communicate with customers
• High IT curiosity and technical understanding
• Ability to multitask and handle multiple customer inquiries simultaneously
• High emotional intelligence, with the ability to read customers’ sentiment and reflect back on the feedback provided
• Strong problem-solving skills and the ability to think critically when addressing tasks
• Ability to show empathy, tactfulness, and proactivity when interacting with customers
• Hunger for growth & a can-do attitude!
• A curious and always learning mindset - if you don’t know, how can you find out more?
• Owning your own growth through reflection, reviewing past interactions and preparing to take initiative on opportunities
• A typing speed of ≥ 50 WPM
• Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends)
• Opportunity to participate in our online e-training (in English) during the first month, from Monday to Friday, from 8am to 5pm (GMT-3)
• A computer with the following parameters: RAM - 16 GB or higher. (for Windows); 8 GB or higher. (for Mac Os).. Processor - Intel i3, i5, i7, 10th generation or later.. Minimum AMD Ryzen 4000 or higher
• Operating system: Windows. 10 (Windows 10 Home, Pro, or Enterprise. S Mode is not supported). Mac OS X. , with macOS 13.6 or later. Linux. : Ubuntu LTS 22.04 or higher, Red Hat 8.0 or higher, Fedora 38 or higher
• Ability to boost the internet speed to at least 50 Mbps

Responsibilities

• Provide services by communicating with customers and troubleshooting their technical issues via live chat and tickets in a timely manner
• Apply problem solving skills and resourcefulness and show our customers what customer obsession is really about
• Be a true ambassador by empowering our customers to build their online success!

Preferred Qualifications

Experience in the customer service field is a plus!

Benefits

• Permanent remote opportunity!
• A competitive monthly compensation of 700 USD for services
• Fully compensated 5-week initial period to gain knowledge in technology, product, and communication areas
• Additional service fee: available and ranging from 5% to 30% of your monthly compensation, according to services delivered
• Commissions (10%) can be earned by offering additional services to our customers
• Paid Suspension days. Love visiting the seaside? No problem - us, too! We offer 20 days of paid suspension days
• Flexible compensation models to choose from: Fix and Variable!
• Loads of possibilities & tools for your personal growth: Udemy account, Successors Academy course, Scribd subscription, and many more!
• Active internal growth! 80+ talents from the Customer Success team have excelled in their positions throughout 2023
• Estimated start date: as soon as possible!