Square is hiring a
Customer Support Advocate

Summary

The job is for a Customer Support Advocate in Square Australia's Customer Success team. The role involves handling inbound phone inquiries from Square sellers and collaborating with internal teams to improve the seller experience. The position can be based in Melbourne or Sydney, or remotely on the east coast of Australia.

Requirements

• Language proficiency with the ability to communicate effectively in English with Square sellers (both written and verbal) and global Square colleagues (reading, writing, and video meetings)
• A passion for technology with experience in customer support or a background in hospitality, retail, or other customer-facing roles

Responsibilities

Engage with Square Sellers spending up to 80% of your time managing inbound phone inquiries from Square sellers in a dynamic, fast-paced environment

Benefits

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources