Beyond Sapiens is hiring a
Customer Support Agent

Summary

Elevate Labs is seeking a high-performing Customer Support Agent with 3+ years of experience to join their team. The role requires balancing agility with customer obsession while working remotely in the United States, with a schedule aligned with West Coast working hours. The ideal candidate has experience supporting educational apps and/or software, is comfortable with Zendesk or similar tools, and possesses excellent communication skills.

Requirements

• 3+ years of customer support experience
• 2+ years of experience supporting educational apps and/or software or other technical support
• Experience with Zendesk or similar customer management tools

Responsibilities

• Be an unwavering customer advocate via inbound email and social-channel customer support
• Strive for one-touch resolution through root cause analysis and by prioritizing and multitasking a large volume of inbound contacts with attention to detail and ownership
• Identify patterns in customer reports and investigate, test, and reproduce technical issues with medium complexity while maintaining customer satisfaction and Elevate’s brand image

Preferred Qualifications

• Experience working in a fully remote work environment with teammates operating across various time zones
• Experience working for a startup or other fast-growth company

Benefits

• Competitive salary and equity across all geographies
• Medical, dental, and vision insurance for you and your family
• Distributed team flexibility with a home-office stipend and co-working reimbursement
• Annual learning, wellness, and travel stipends
• Generous PTO, sick leave, and paid parental leave