Sprout Solutions is hiring a
Customer Advocate (Technical Support) in Philippines

Summary

The job is for a Customer Advocate at Sprout Solutions, responsible for providing solutions to client concerns and educating them about the products. The position requires team-player attitude, solutions-driven mindset, creative problem solving skills, customer support experience (preferred), HR/Payroll experience, at least 1 year of Philippine payroll experience, rockstar customer service skills, ability to multitask, good listening and comprehension skills, resourcefulness, creativity, good collaboration skills, and a team-player attitude. Benefits include remote work with laptops provided, paid trainings and certifications, paid leaves upon hire, fun and innovative culture, and equal opportunity employment.

Requirements

• A team-player attitude is essential
• Solutions driven and creative problem solver
• At least 1 year experience in Philippine payroll
• Rockstar Customer Service skills
• Ability to multitask, prioritize, and manage time effectively
• Has a methodical approach in explaining processes
• Good listening and comprehension skills
• Resourceful and creative problem solver
• Good collaboration skills and a team-player attitude

Responsibilities

• Provide solutions to clients concerns with clear and timely communication
• Educate clients about Sprout products through any type of customer engagement

Preferred Qualifications

• Customer Support experience
• Preferably with HR/Payroll experience

Benefits

• Remote work with laptops provided
• Paid trainings and certifications
• Paid leaves upon hire
• Fun and innovative culture
• Equal Opportunity Employment