TaskRabbit is hiring a
Customer Support Advocate

Summary

The job is for a Customer Service Advocate at Taskrabbit, a remote-first company that connects people with Taskers. The role involves prioritizing customer satisfaction, being insight/metrics driven, and serving as a trusted resource. The ideal candidate should have at least 1 year of experience in a customer service role, be fluent in English and German, and be available full-time.

Requirements

• Minimum of 1 year of experience in a customer service role
• Exceptional problem-solving skills, with the ability to navigate and resolve complex issues
• Strong sense of ownership and disciplined curiosity, driving proactive identification and implementation of effective resolutions
• Empathetic communication skills, with the ability to connect with customers on a personal level
• Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels
• Detail-oriented mindset with a commitment to delivering top-notch service
• Fluency in English and German is required
• Available full-time (40 hours / week)
• Eligible to work in Poland, we will not support relocation for this position

Responsibilities

• Prioritise and champion customer satisfaction, ensuring a personalised and caring approach in every interaction
• Recognise the unique needs and concerns of customers, contributing to a positive and inclusive environment
• Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the centre of every decision
• Understand customer needs and preferences through direct interactions and feedback
• Use feedback to make informed decisions aimed at improving customer satisfaction
• Spot trends in customer inquiries and behaviour to better anticipate their needs
• Regularly assess and adapt your approach to ensure a positive customer experience

Benefits

• Compensation & Benefits: At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. Total compensation consists of base pay + bonus + benefits + perks. The annual gross pay for this position is 92,000 PLN
• Taskrabbit offers US employees employer-paid health insurance and a 401k match with immediate vesting. Taskrabbit offers EU employees medical insurance
• Taskrabbit offers all of its global employees, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment