Clipboard Health is hiring a
Customer Support Agent

Summary

The job is for a customer service representative at Clipboard Health, a rapidly growing tech startup that connects healthcare professionals with facilities. The role requires handling customer issues promptly, communicating with different departments, resolving problems, and providing exceptional customer service. The company offers work-from-home opportunities, personal and professional development, and operates 24/7.

Requirements

Must have weekend availability

Responsibilities

• Process customer contact and deliver prompt solutions through phone, chat, and email
• Communicate and collaborate with different departments
• Investigate, research, and resolve customer issues
• Handle tough and dissatisfied customers politely and professionally
• Track and follow up on all customer requests in a timely manner
• Manage conflicting priorities

Benefits

• Be part of a fast-paced startup unicorn making a huge difference in the lives of tens of thousands of customers
• Work from home with occasional opportunities to meet coworkers, including some traveling from around the world, in-person
• Personal and professional development opportunities