Clipboard Health is hiring a
Customer Support Agent

Summary

The job is for a customer-centric individual to provide prompt solutions and exceptional customer service for Clipboard Health's marketplace. The role requires weekend availability, quick thinking, clear communication, and the ability to handle difficult situations with empathy. The company offers personal and professional development opportunities and operates 24/7.

Requirements

Must have weekend availability

Responsibilities

• Process customer contact and deliver prompt solutions through phone, chat, and email
• Communicate and collaborate with different departments
• Investigate, research, and resolve customer issues
• Handle tough and dissatisfied customers politely and professionally
• Track and follow up on all customer requests in a timely manner
• Manage conflicting priorities

Preferred Qualifications

You are quick and think on your feet. You communicate clearly and are at ease with handling difficult situations and customers, always responding with empathy

Benefits

• Be part of a fast-paced startup unicorn making a huge difference in the lives of tens of thousands of customers
• Work from home with occasional opportunities to meet coworkers, including some traveling from around the world, in-person
• Personal and professional development opportunities