Customer Support Agent

Summary

Join Blaze, the rapidly expanding LATAM casino, as a Customer Support Agent! Blaze.com, established in 2019, is transforming the iGaming industry by integrating social aspects into its gaming platform. With over 2,000 games and 2 million players, we're seeking a talented individual to join our dynamic team. This role involves handling customer inquiries via live chat and email, ensuring customer satisfaction, and contributing to a positive team environment. The position offers 100% remote work and paid time off. If you're fluent in English and Portuguese, possess excellent communication skills, and thrive in a fast-paced setting, this opportunity is for you!

Requirements

• Fluent in English
• Native in Portuguese
• Proficient in typing and computer navigation skills: at least a typing speed of 25 WPM
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and problem-solving skills
• Ability to find the positive in any situation
• Attentiveness and patience
• Ability to multitask, prioritize, and manage time effectively
• Interpersonal and customer service skills
• Willingness to achieve goals and self-improvement
• Willing to work on a shifting schedule which varies for 24 hours / 7 days a week operations coverage, up to 44-48 hours per week

Responsibilities

• Be responsible for answering incoming requests from our customers through live chat and email
• Identify and assess customers' needs to achieve satisfaction
• Engage in conversation and delight customers
• Ability to answer a high volume of requests daily
• Knowing our products inside and out so that you can provide accurate information
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, requests, or concerns are handled appropriately
• Contribute to team effort by accomplishing related results as needed
• Working with a team of CSRs and other departments to find appropriate solutions

Preferred Qualifications

Knowledge in other languages is a plus

Benefits

• 100% Remote work
• Paid time off