Customer Support Agent

Summary

Join Blaze, the fastest-growing casino in LATAM, and become a Customer Support Agent! We're a dynamic team revolutionizing iGaming by integrating social connections into our 2,000+ games and 2 million-player platform. As a Customer Support Agent, you'll answer customer inquiries via live chat and email, ensuring satisfaction and building positive relationships. This is a 100% remote position with paid time off, requiring excellent communication and problem-solving skills, fluency in English and Portuguese, and proficiency in computer navigation.

Requirements

• Fluent in English
• Native in Portuguese
• Proficient in typing and computer navigation skills: at least a typing speed of 25 WPM
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and problem-solving skills
• Ability to find the positive in any situation
• Attentiveness and patience
• Ability to multitask, prioritize, and manage time effectively
• Interpersonal and customer service skills
• Willingness to achieve goals and self-improvement
• Willing to work on a shifting schedule which varies for 24 hours / 7 days a week operations coverage, up to 44-48 hours per week

Responsibilities

• Be responsible for answering incoming requests from our customers through live chat and email
• Identify and assess customers' needs to achieve satisfaction
• Engage in conversation and delight customers
• Ability to answer a high volume of requests daily
• Knowing our products inside and out so that you can provide accurate information
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, requests, or concerns are handled appropriately
• Contribute to team effort by accomplishing related results as needed
• Working with a team of CSRs and other departments to find appropriate solutions

Preferred Qualifications

Knowledge in other languages is a plus

Benefits

• 100% Remote work
• Paid time off