Blaze is hiring a
Customer Support Agent

Summary

The job is for a Portuguese-speaking, English-fluent Customer Service Agent with excellent communication skills to work remotely for Blaze, a fast-growing casino in LATAM. The role involves handling customer requests through live chat and email, understanding customer needs, and providing accurate information about the products.

Requirements

• A native Portuguese speaker
• Fluent English speaker
• Proficient in typing and computer navigation skills: at least a typing speed of 25 WPM
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and problem-solving skills
• Ability to find the positive in any situation
• Attentiveness and patience
• Ability to multitask, prioritize and manage time effectively
• Interpersonal and customer service skills
• Willingness to achieve goals and self-improvement
• Willingness to work on a shifting schedule

Responsibilities

• Answer incoming requests from customers through live chat and email
• Identify and assess customers' needs to achieve satisfaction
• Engage in conversation and delight customers
• Answer a high volume of requests daily
• Know the products inside out to provide accurate information
• Build positive relationships by going above and beyond with customer service

Benefits

• 100% Remote work
• Shifting schedule varies for 24 hours / 7 days a week operations coverage, up to 44 hours per week