Foundry Digital is hiring a
Customer Support Agent

Summary

The Customer Support Agent at Foundry is responsible for ensuring customer success by answering questions, conducting user training, and performing QA tasks. The role requires excellent communication skills, 3+ years of experience working directly with users, a Bachelor's degree in Computer Science or related field, and familiarity with test automation.

Requirements

• Excellent written and verbal communication and teamwork abilities
• 3+ years of experience working directly with users
• Bachelor's degree (or equivalent professional experience) in Computer Science, Software Engineering, or a related field
• Familiarity with test automation using frameworks such as Selenium, Robot Framework, or similar
• Experience in web and/or mobile application testing
• Strong knowledge of software testing methodologies, tools, and processes
• Strong analytical and problem-solving skills
• Ability to learn quickly and adapt to new technologies

Responsibilities

• Ensure customer success by working closely with users, including Foundry’s Site Operations team, to answer questions and resolve issues
• Design and conduct effective customer orientations and user training
• Produce user documentation in collaboration with the OptiFleet and Marketing teams
• Work closely with software developers and other quality assurance engineers to identify, report, and troubleshoot defects
• Participate in the design and implementation of test plans and test cases, including manual and automated testing

Preferred Qualifications

• Knowledge of blockchain technology and related applications; knowledge of bitcoin mining is a plus
• Experience with performance and load testing using tools like JMeter or Gatling

Benefits

• Competitive base salary, potential bonus and incentive compensation
• Unlimited PTO / Flexible time off - work with your manager to take time off when you need it
• Professional development budget with flexibility for personal and professional growth
• Outstanding health insurance for employee, partner and dependents
• Life insurance
• Short-term & long-term disability coverage (Not available for India positions)
• 401K plan with company contribution (Bermuda: Private pension plan with company contribution, Not available for India positions)
• Flexible spending programs for medical and dependent care (Not available for Bermuda/India positions)
• Paid parental leave