Customer Support Agent

Summary

Join Moodle, the world's most popular learning platform, and become part of a passionate team dedicated to empowering educators. As a member of the Global Services Delivery team, you will assist US customers with product questions and account management, maintain support processes and documentation, collaborate with various teams, and contribute to project work improving support systems. This fully remote position offers a flexible work schedule and a supportive team environment. The role requires experience in customer support, software ticketing tools, and documentation, along with the ability to work with multidisciplinary teams. Moodle provides a competitive salary, benefits package including health insurance and 401k, and a culture that fosters personal growth.

Requirements

• Experience in a ticket-based Customer Support role
• Experience with software ticketing and CRM tools
• Experience writing and maintaining internal process documentation
• Experience writing and maintaining customer-facing process documentation
• Experience in and ability to work with multidisciplinary teammates
• Flexibility to occasionally work within diverse timezones

Responsibilities

• Assisting Moodle's US customers with product questions and account management
• Maintaining and improving support processes and documentation used by team members and users
• Working closely with other Moodle team members (Learning Design, Sales, Technology and Development)
• Assisting other Moodle product and service teams with tier 1 support and eventually tier 2 as part of your development
• Engaging in some project work to help improve Moodle´s support processes, systems and documentation

Preferred Qualifications

• Experience with Moodle or Learning Management Systems
• Experience in a remote working role
• Experience supporting a web-based software product
• Additional languages such as Spanish
• Willingness and ability to receive security clearance to work on projects for US and state government entities

Benefits

• Fully remote opportunity, working from home or wherever suits you
• Flexible work schedule
• Goal driven, competitive, supportive, and fun Account Management and Sales Team!
• Culture that fosters personal growth and development
• Compensation consists of base salary, ranging from $40k-50k
• Benefits package, including health insurance coverage, 401(k) contribution and much more