Tesorio is hiring a
Customer Support and Onboarding Specialist, Remote - United States

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Customer Support and Onboarding Specialist closed

🏢 Tesorio

💵 $60k-$80k
📍United States

Summary

The job is for a Customer Support and Onboarding Specialist at Tesorio, a financial technology company. The role involves guiding new customers through the onboarding process, providing product demonstrations, developing customized onboarding plans, and resolving customer issues. The candidate should have 3 years of experience in technical support, customer success, and onboarding for SaaS, with prior experience working in a remote environment and for a Series A-C startup serving global customers.

Requirements

  • 3 years of experience in technical support, customer success, and onboarding for SaaS
  • 1-3 years of experience working in a remote environment
  • Prior experience working for a Series A-C startup serving global customers
  • Familiarity with a support ticketing system - Jira

Responsibilities

  • Welcome and engage new customers by guiding them through Tesorio’s onboarding process
  • Conduct product demonstrations, configuration, and training sessions tailored to customer needs
  • Develop customized onboarding plans that align with the customer’s specific goals and use cases
  • Collaborate with Sales and Customer Success Managers to ensure a smooth onboarding experience
  • Work with Tesorio partners to provide project management support across multiple stakeholders
  • Proactively engage with customers post-onboarding to ensure continued success and satisfaction
  • Research, troubleshoot, and resolve end-user issues via email and live chat, following up to ensure resolution and customer satisfaction
  • Validate user-reported issues by reproducing steps, reviewing logs, and identifying potential causes, while documenting findings for internal teams
  • Communicate effectively with customers by asking clarifying questions, providing workflow best practices, and offering creative solutions

Preferred Qualifications

  • Prior experience in consultative services
  • Prior experience in a finance startup
  • Prior experience in change management

Benefits

  • Competitive salary, commission plan, and stock options
  • Opportunity to work in a high-growth SaaS company with a strong, results-oriented culture
  • Comprehensive Health Insurance (Medical, Dental & Vision)
  • Paid vacation, sick time, and company holidays
  • Long-Term Disability Coverage
  • 401(k) Plan
  • Stipends for Health & Wellness and Personal Growth
  • Choice of Mac or Windows laptop
  • Noise-canceling headphones
  • Choice between a home office buildout or expensing a co-working space
This job is filled or no longer available

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