MRA - The Management Association is hiring a
Customer Support Assistant

Summary

The Customer Support Assistant at ETI is responsible for handling customer inquiries, collaborating with various departments, and managing documentation. The job requires a high school diploma or GED, excellent communication skills, and compliance with ISO 9001:2015 standards. Full-time employees are offered health, dental, and vision insurance after 60 days, as well as disability and life insurance after 30 days.

Requirements

• High School diploma or GED
• Excellent verbal and written communication skills
• Friendly and professional personality as you will be the first point of contact for our visitors and clients
• Maintain compliance to current ISO 9001:2015 standards

Responsibilities

• Answer incoming calls and e-mails for your customer assignments regarding new quote opportunities, delivery, order changes, expedites, complaints and general customer concerns
• Contact customers via phone or e-mail regarding production issues, delivery issues or suggestions for positive change
• Work with sales, customer, and engineering to acquire necessary manufacturing documentation to be able to provide accurate proposals
• Review new customer POs for accurate sales margin, pricing, and date before entry. Save and acknowledge to customer once complete
• Forward vendor price increases to customer as received from the purchasing team. Recalculate new assembly price if needed
• Coordinate request for quotation process from start to finish, entering all information into our quote tool, creation of job folder and uploading all documentation files, announcing of the new quote or re-quote opportunity to the team
• Collaborate with different departments to support company initiatives and projects
• Track status of all ECN’s, log and process new ECN’S, maintain archive files of ECN’s, item master change requests (IMCR), and temporary authorization’s (TA’s)
• Update any job packets already distributed to scheduling or stock room that require ECN changes to the current build
• New Production Introduction (NPI) requests as needed from start to finish including, documentation, part number creation, entry into ERP system, assuring costing is completed, and job packet creation
• Any other tasks that may be assigned by management

Benefits

• Health, dental and vision insurance available after 60 days of employment
• Disability and life insurance after 30 days