Customer Support Associate
at Alarm.com
Alarm.com
πUnited States
Please let Alarm.com know you found this job on JobsCollider. Thanks! π
Summary
Join our Alarm.com contact center team as a Customer Support Associate and provide exceptional phone-based technical support for our dealers, helping them ensure devices in end user's homes and businesses are functioning properly. Prior technical knowledge is not required; however, technical curiosity and a willingness to learn are key to your success in the role.
Requirements
- Strong customer service orientation and disposition
- Interest in technology (although prior related technology expertise is not required)
- Ability to work in multiple technical mediums simultaneously while remaining attentive to customer and their concern
- Demonstrated experience with logical thinking and problem solving
- Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, Excel, Word)
- Excellent written and verbal communication skills - fluency in Spanish, French, or Portuguese is a plus!
- A self-starter who is able to operate independently, within a team environment
Responsibilities
- Provide exceptional phone-based customer support regarding Alarm.com products and services
- Be inquisitive, logical, and persistent in developing troubleshooting steps to remedy any technical concerns and find solutions
- You must be a positive and proactive problem-solver with the ability to think on your feet while providing excellent customer service
- Share knowledge within the team via documentation, on-going training, and participation in lab exercises and product testing
- Collaborate with other team members to ensure on-going improvements in quality and service
- Have fun in a stimulating and fast-paced environment in which youβll never be bored and you're constantly learning
- Other duties as assigned
Benefits
- Competitive pay and benefits inclusive of subsidized medical plan options
- An HSA with generous company contribution
- A 401(k) with employer match
- Paid holidays, wellness time, and vacation increasing with tenure
- Paid maternity and bonding leave
- Company-paid disability and life insurance
- FSAs, well-being resources and activities
- A casual dress work environment
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