SpaceX is hiring a
Customer Support Associate

Summary

Join SpaceX as a Customer Support Associate (Starlink) and be part of an early-stage-support team, ensuring exceptional customer experiences through triage, troubleshooting, and resolution of issues across multiple channels.

Requirements

• High school diploma or equivalency certificate
• 1+ years of experience in a front-line customer support role

Responsibilities

• Triage and resolve customer issues across multiple channels (digital, voice, etc.)
• Provide technical support to customers using hardware, software, and network expertise
• Be a relentless internal advocate for the customer within SpaceX. Understand customer concerns, address them, and ensure their satisfaction
• Surface product, process, and training issues by pairing quantitative and qualitative methods
• Collaborate with internal teams to create and improve troubleshooting workflows and identify root causes of issues
• Create and maintain an internal knowledge base and help center collateral

Preferred Qualifications

• Excellent problem-solving and sleuthing skills
• Ability to exceed the obvious and available solution, to do whatever it takes to satisfy the customer by being relentless and taking ownership
• Excellent written and verbal communication skills. Talking with others comes naturally, you derive satisfaction from resolving customer issues, and can distill complex concepts into simple explanations
• Excellent empathy, active listening, and resiliency skills
• Strong attention to detail and excellent time management
• Experience in a training, learning and development, analytics, service design, vendor management, or content management role
• Demonstrated experience in a high-growth, fast-paced environment
• Technical aptitude – experience with networking, hardware troubleshooting, software development, etc
• Written/verbal business fluency in English

Benefits

• Pay Range: Customer Support Associate/Level 1: $20.00/hour, Customer Support Associate/Level 2: $22.50/hour, Customer Support Associate/Level 3: $25.00/hour
• Comprehensive medical, vision, and dental coverage
• Access to a 401(k) retirement plan
• Short and long-term disability insurance
• Life insurance
• Paid parental leave
• 3 weeks of paid vacation
• 10 or more paid holidays per year