Remote Customer Support Associate

Summary

Join SpaceX as a Customer Support Associate (Starlink) and be part of an early-stage support team that sets the tone for customer experience. As the face of Starlink to customers, you will triage, troubleshoot, and resolve issues across multiple channels. This role is ideal for problem solvers who move quickly and proactively.

Requirements

• High school diploma or equivalency certificate
• 1+ years of experience in a front-line customer support role

Responsibilities

• Triage and resolve customer issues across multiple channels (digital, voice, etc.)
• Be a relentless internal advocate for the customer within SpaceX and the voice of the customer in the language of the business
• Provide technical support to customers using hardware, software, and network expertise
• Surface product, process, and training issues by pairing quantitative and qualitative methods
• Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues
• Create and maintain an internal knowledge base and help center collateral

Benefits

• Comprehensive medical, vision, and dental coverage
• Access to a 401(k) retirement plan
• Short and long-term disability insurance
• Life insurance
• Paid parental leave
• 3 weeks of paid vacation
• 10 or more paid holidays per year