Captiv8 is hiring a
Customer Support Associate in Europe

Summary

The job is for a Customer Support Associate at Captiv8, an AI-powered global influencer platform. The role involves handling customer queries, collaborating with internal teams, and improving the customer experience. The candidate should have 2-4 years of experience in a customer-facing position within a SaaS company and proficiency in troubleshooting technical issues.

Requirements

• 2-4 years of experience in a customer-facing position within a SaaS company
• Proven experience in troubleshooting technical issues within a SaaS platform, working collaboratively across multiple teams

Responsibilities

• Provide customer support using various communication methods like email, telephone, and CRM tools
• Resolve queries related to site navigation, metric calculations, and other platform-related issues
• Provide timely and accurate updates to clients and creators regarding their technical issues
• Collaborate with internal teams such as Customer Success, Brand Management, Product, and Tech to troubleshoot on behalf of clients and escalate necessary site issues
• Improve the customer experience by collecting and summarizing feedback to provide to internal teams
• Create and consistently enhance processes and materials to boost both efficiency and the customer experience

Preferred Qualifications

Experience with Influencer Marketing/Digital Media is a plus but not required