FEVO is hiring a
Customer Support Associate in United States

Summary

The job is for a Customer Support Associate at FEVO, a company that aims to rehumanize online shopping. The role involves managing customer requests, providing ongoing support, identifying and assessing customer needs, and coordinating troubleshooting techniques. The position is remote in Florida.

Requirements

• A college degree from an accredited school
• 2-3 years of experience, preferably in ticketing, live events, box office, sports background
• Technically proficient, with a knowledge of CRM systems and practices, industry trends and other relevant applications
• Strong communication skills (written, verbal, social and interpersonal)
• Advanced troubleshooting, multi-tasking, time-management and organizational skills
• Ability to prioritize and strategize in a dynamic, fast-paced environment, balancing client requests, technical hurdles and daily management of competing priorities and deadlines
• Professional, self-motivated and reliable, with the ability to remain calm under pressure
• Perform with a high level of precision and sense of urgency
• Solution driven and disciplined to find creative solutions to customer needs
• Exceptional collaboration skills to work effectively with teams
• Ability to participate in ongoing training calls and meetings

Responsibilities

• Daily management of customer requests including multiple clients and organizations for ticketing, refunds, seating adjustments, merging accounts, etc
• Handle customer inquiries in a timely, efficient and professional manner
• Provide ongoing service and support to customers on a regular basis, using verbal and electronic means of communication while tracking suggestions for improvement
• Support and advise other team members and departments across the company to ensure knowledge sharing and enhancement of services provided to the customer
• Identify and assess customer needs including, platform, purchasing, order fulfillment and sharing inquiries in a timely manner
• Monitor customer activity and feedback, including case management, while alerting respective teams of any urgent issues
• Coordinate troubleshooting techniques and tools to identify issues and offer appropriate solutions
• Attend ongoing team meetings and training sessions to address customer needs and improve processes
• Provide rotating support on weekends and holidays as needed

Benefits

• Freedom to grow and personally drive innovation and results
• The opportunity to work with and learn from talented and passionate team members
• A team-oriented, highly collaborative environment where self-motivation and camaraderie are highly rewarded
• Work from anywhere and be able to meet up with your team at FEVO’s gorgeous headquarters, located in the Meatpacking District in NYC
• Salary range $35-40k (Non-exempt, hourly position)
• Stock option program
• Generous benefits package
• Company sponsored 401K program
• Paid company holidays
• Paw-ternity benefit for adopting a pet
• Access to state-of-the-art office in NYC’s Meatpacking District