GeoComply is hiring a
Customer Support Associate in Vietnam

Summary

The job is for a Customer Support Associate at GeoComply, a leading geolocation, cybersecurity, and anti-fraud innovation company. The role involves assisting clients with technical requests, monitoring client alerts, communicating with internal teams, developing an understanding of the company's products, and performing other duties as assigned.

Requirements

• You have 1+ years of experience in customer support through email, live chat, and social media
• You are a solutions-focused problem solver who always sees a path forward to success
• You have strong written and spoken English communication abilities and demonstrate the capacity to establish relationships with all your colleagues
• You are organized and have fantastic attention to detail, aiming higher and higher each day
• You go with the flow, and you are adaptable. You are flexible, working on rotating shifts, including evenings, weekends, and holidays, and collaborating across multiple time zones
• You always act with integrity and operate with strong moral principles

Responsibilities

• Assist our business and end-user customers with their technical requests, investigations, and questions through our ticketing and communication systems
• Monitor client alerts and communicate any valid issues immediately to our affected clients and internal teams
• Communicate and coordinate with internal teams to manage client training and escalations
• Develop and maintain an understanding of the company’s products, technologies, and processes

Preferred Qualifications

• You’re experienced with supporting B2B customers
• You have experience working with ticketing systems and internal communication platforms
• You have a passion for Information technology and innovation
• You have experience in regulated gaming, FinTech market, or security markets
• You are proficient in communicating in Spanish, Portuguese, or French

Benefits

• Joining the GeoComply team means you’ll be part of an award-winning company to work, learn and grow
• We’re working towards something big. We’ve built a reputation as the global market leader for geolocation compliance solutions for over 10 years. We’re trusted by customers from all over the world, and the next few years will be particularly exciting as we continue to scale across new markets
• Our values aren’t just a buzzword. Our values are the foundation for what we as a company care about most. They signify the commitment we make to each other around how we act and what we stand for. They are our north star as we work together to build a company we’re all proud to be a part of
• Diversity, equity, and inclusion are at the core of who we are. In collaboration with our team and external partners, we promote DEI in our recruitment and hiring practices; scholarships and financial aid; training and mentorship programs; employee benefits, and more
• Learning is at the heart of our employee experience. At GeoComply, we foster an environment that empowers every employee to gain the knowledge and abilities needed to perform at their very best and help our organization grow. From a professional development budget to local training opportunities, knowledge-sharing sessions and more, we are continually investing in employee career growth and development
• We believe in being a force for good. We profoundly care about our impact on the world and strive to make meaningful contributions to the communities we work and live in. Our Impact division focuses on philanthropic and social responsibility initiatives, including supporting our local communities, advancing equality, and harnessing our technology to protect vulnerable groups
• We care about our team. Our GeoComply team is talented, driven and hard-working, and is known for its positive attitude and energy. At GeoComply, we take care of our employees with the total package. Team members are generously rewarded with competitive salaries, incentives, and a comprehensive benefits program
• We value in-person collaboration. The benefits we have seen from teams being together have been tremendous in how we are able to collaborate and swiftly inform each other on what is happening across the company. By introducing an 80% attendance rate, we have seen the value in achieving more together as a company as we continue to foster collaboration across team members and departments