Underdog Fantasy is hiring a
Customer Support Associate in Worldwide

Summary

The job is for a Customer Support Representative at Underdog Sports, a fast-growing sports gaming company. The role involves handling user inquiries, providing customer support via live chat, resolving betting and account-related issues, offering technical assistance, and ensuring a smooth onboarding experience for users.

Requirements

• Flexible weekday & weekend availability due to varying shifts
• An optimistic and proactive individual, dedicated to finding solutions
• A versatile team player, adept at navigating diverse situations with ease
• A clear and concise communicator, with an emphasis on writing skills
• A receptive individual who embraces new perspectives and approaches
• An insatiably curious learner, driven to acquire new knowledge daily
• A customer service expert, delivering exceptional support by showcasing deep product expertise
• Proficient multitasker, committed to delivering high-quality work across various tasks

Responsibilities

• Approach user inquiries with a cool, open-minded approach and make sure that their concerns are being fully heard
• Gather information from users in order to efficiently reach solutions by cross-collaborating with teams from several different departments
• Create a lasting impression on every user through transparent, open, and honest communication
• Assist with account & payment reviews in order to ensure users are appropriately using Underdog as it was intended to be used
• Deliver exceptional customer support via live chat, addressing inquiries related to account management and financial transactions
• Expertly resolve betting and account-related issues with precision and efficiency
• Offer comprehensive technical assistance to both Web and Mobile app users
• Assist in facilitating a smooth and seamless onboarding experience for users, ensuring their successful adoption of the app

Preferred Qualifications

• Experience with Intercom (or other ticketing processor systems)
• Sports Betting experience/knowledge
• 1-2 years of customer support or related experience
• BA/BS from an accredited college or university

Benefits

• Unlimited PTO for salaried employees (we're extremely flexible with the exception of the first few weeks before & into the NFL season)
• 16 weeks of fully paid parental leave
• A $500 home office allowance
• A connected virtual first culture with a highly engaged distributed workforce
• 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents