Customer Support Associate

Summary

Join Jerry, a rapidly growing fintech startup, as a Customer Support Associate! You'll assist existing customers with modifications to their insurance policies, working with over 55 insurance carriers. Responsibilities include handling service requests, answering policy questions, and proactively retaining customers. The role offers competitive hourly wages, paid P&C licensing, comprehensive benefits, and remote work options. If you're passionate about making a difference in the lives of millions, apply today!

Requirements

Obtain P&C license within 60 days of starting

Responsibilities

• Respond to inbound calls from existing customers
• Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc
• Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
• Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation

Benefits

• Hourly wage: $18.00 - 21.00
• We will pay for your P&C license (expected within 60 days after starting)
• Medical, dental, vision insurance, 401K match
• Ability to work remotely (we provide work equipment)
• Ongoing training and mentorship from our leadership team