Revalize is hiring a
Customer Support Associate

Summary

Revalize is hiring a first-level Customer Support Associate to provide superior software support to clients. The CSA will analyze and troubleshoot technical issues, communicate with customers professionally, and contribute to knowledgebase articles. Required skills include strong interpersonal and communication abilities, the ability to maintain focus for issue analysis, German and English language proficiency, access to a quiet work area, and high-speed internet. Preferred skills are experience with 3D CAD systems, Salesforce, and networking knowledge.

Requirements

• Strong interpersonal and communication skills
• Ability to be consistently productive while working remotely
• Regular and consistent access to a quiet work area to conduct business over the telephone and/or video calls
• German and English language proficiency (spoken and written)
• Access to a reliable high speed internet connection for working remotely (minimum 20Mbps download/2 Mbps upload)

Responsibilities

• Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values
• Provide support for incoming queries and issues related to the company’s proprietary software solutions
• Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved
• Adhere to established customer service and documentation standards
• Solve and respond to first-level support requests and escalate issues as required
• Author, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to Revalize proprietary software, processes, and procedures

Preferred Qualifications

• Experience in use of 3D CAD systems strongly preferred
• Working knowledge of Salesforce preferred
• Understanding of networking topologies & protocols