Qwilr is hiring a
Customer Support Associate

Summary

The job is for a Customer Support Associate at Qwilr, a platform that creates sales experiences. The role involves handling customer inquiries, issue resolution, maintaining customer communication, and performance monitoring and improvement. The position requires excellent command of English, empathy towards customers, problem-solving skills, clear routines, structure, and strong communication skills.

Requirements

• Excellent command of English
• Strong written and verbal communication skills
• Zoom/Video Chat experience

Responsibilities

• Handle customer inquiries received through HelpScout via email, live chat, and Zoom
• Perform initial troubleshooting and resolve common issues over Zoom and HelpScout tickets
• Keep customers informed of ticket status and expected resolution times
• Meet key performance indicators including initial response time, average response time, and customer satisfaction scores

Preferred Qualifications

• Support experience, preferably B2B SaaS support experience
• Proficiency in using support tools such as HelpScout, HubSpot, and Qwilr

Benefits

Remote work