Tide is hiring a
Customer Support Associate

Summary

The job is for a Customer Support Associate at Tide in Hyderabad. The role involves providing customer support, handling tough banking challenges, mentoring team members, and undergoing various trainings. The position requires 1-4 years of experience as a customer support associate, excellent English skills, proactivity, strong organizational skills, and relevant customer service experience.

Requirements

• 1-4 years of experience as a customer support associate
• Willingness to handle customer requests via chat, phone, or email
• Excellent spoken and written English skills (C1 or higher)
• Proactivity, readiness to take decisions, strong organizational skills, and high ethics and morale
• Relevant experience working in customer service

Responsibilities

• Leading direct communication with customers over chat and email, and, whenever needed - over the phone (perform outbound calls to customers when requested by them)
• Following established procedures and guidelines, but also participate in creating new processes or improving the existing ones
• Delivering a 5-star customer experience based on a set of pre-defined metrics (Customer Satisfaction, Volume Contribution, Quality Assurance)
• Getting to grips with tough banking challenges like unfamiliar transactions, missing payments, and direct debits
• Helping mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks

Preferred Qualifications

Finance industry experience

Benefits

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities