Customer Support

Summary

Join a fast-growing B2B SaaS product in its growth stage, empowering people to have their most productive workday. As a Customer Support Representative, you'll respond to customer requests over email, live chats, on-screen shares, and video conferencing. You'll report to our EMEA team leader and work collaboratively with our global team of Support Professionals.

Requirements

• 3+ years experience in customer support and 100% remote roles (SaaS Support experience - Mandatory)
• Relevant experience working with a vast number of different software/platforms
• Experience troubleshooting common user computer issues
• Has a basic level of experience with HTML, CSS, and other programming languages (taken an online/in-person course or past work experience)
• Loves automating tasks with Zapier or writing browser scripts in JavaScript
• Has experience with Windows, Mac, iOS, Android, ChromeOS, and Linux operating systems

Responsibilities

• Respond to customer requests over email in our ticketing system
• Live chats
• On-screen shares
• Video conferencing

Benefits

• Monthly salary expected is EUR 1900 (gross)
• 13 and 14 months additional benefits
• Meal voucher
• Annual bonuses to cover expenses with equipment or training
• Yearly salary increases (performance reviews)
• Access to a technical career path inside the Support team