Customer Support Specialist

Summary

Join our team as a Support Specialist and help our German & English-speaking customers understand the Talent Management Suite by answering questions and solving problems. As a fast learner and team player, you'll be responsible for providing friendly, precise first-line support via various channels and working on side projects to develop yourself and the company.

Requirements

• ~1 year of experience in a customer care/client-facing role
• Excellent command of the German language (at least C1 level)
• Excellent command of the English language (at least C1 level)
• A customer-centric approach: you handle customers with empathy and a strong motivation to help
• Amazing communication skills: You are able to communicate clearly even complicated technical issues in understandable language
• Strong problem solving skills: Previous technical experience is a bonus, but you already bring the ability to identify problems and find solutions
• A collaborative attitude: you put the team's success before your own interest and you like working on projects with various departments
• A growth mindset: you are keen to learn and understand more about the teams, product and customers and take feedback as a growth opportunity
• Adaptability: you are open to learning new things and are comfortable with being in an environment where a lot of experimenting takes place

Responsibilities

• Provide friendly, precise 1st line support via our ticketing system (we use Intercom), chats, and over the phone
• Be responsible for the care of our German & English speaking customers, resolving issues, answering questions, and listening to their feedback
• Know Tellent inside out; you’ll know the product better than anybody and serve as the voice of the customer; they will also be the internal product referent and work closely with other customer-facing departments (sales, customer success)
• Work on side projects (Help Center, Internal Knowledge Base) to develop yourself, the support team, and the whole company