Customer Support

Summary

Join ModSquad as a Mod Contractor to provide customer support for top-tier brands worldwide. Work from home with flexible schedules and enjoy project gigs on exciting client projects.

Requirements

• English proficiency
• The ability to multitask in multiple browsers and browser tabs, while handling customer communications
• Excellent writing & communication skills
• Strong problem-solving skills and attention to detail
• Ability to show empathy and be apologetic when necessary
• Able to work as part of a team and independently
• Able to follow client policies & guidelines while remaining objective
• A professional and client supportive demeanor

Responsibilities

• Provide voice support
• Provide clear and concise communication to handle customer queries
• Resolve issues based on client guidelines, policies and procedures