Customer Support

Summary

Join ModSquad's network of Mod Contractors and work from home on flexible schedules supporting top-tier brands. You'll provide customer service, guiding users and solving their concerns. Projects offer competitive hourly rates discussed during the interview. The role requires customer service experience, a minimum typing speed of 30 WPM, and a hard-wired internet connection. Additional skills like technical support and Zendesk experience are a plus. ModSquad offers paid orientation and access to exclusive job postings.

Requirements

• Customer Service Experience on Live Calls
• 30 WPM type speed minimum
• Hard-wired internet (no Wi-Fi)
• Willing to download a Virtual Work Environment
• Dedicated laptop or desktop computer with Windows 10 or above
• Quality headset
• Quiet workspace to take calls
• Willingness to install MSQ security software and 2FA app on the phone

Responsibilities

• Assist and guide customers to the right answers
• Solve concerns
• Be the GPS for customers to understand and optimize the best use of a client's product or services

Preferred Qualifications

• Technical support skills
• Familiarity with online education services
• Zendesk experience

Benefits

• Flexible self-scheduling
• Access to ‘Hot Gigs’ postings exclusive to the Mod Network
• Work from home
• Competitive hourly rate
• Paid orientation