Gaming Customer Support

Summary

Join our remote team as a key company representative in game support, providing exceptional customer service to gamers. You will be the face and voice of our client's brand, handling customer inquiries and issues through various channels (tickets, phone calls, live chats). This role requires strong communication, problem-solving, and multitasking skills. Experience in T2 gaming support and CRM tools is essential. We offer opportunities to work with great people on cool projects for amazing brands. We are an Equal Opportunity Employer.

Requirements

• Spanish/English Bilingual
• Salesforce or other CRM experience
• Experience working in T2 gaming and product support
• Experience with a ticketing system, inbound/outbound calls and chat support
• The ability to multitask in multiple browsers and browser tabs, while handling customer communications
• Excellent writing & communication skills
• Strong problem-solving skills and attention to detail
• Ability to show empathy and be apologetic when necessary
• Able to work as part of a team and independently
• Able to follow client policies & guidelines while remaining objective
• A professional and client supportive demeanor

Responsibilities

• Provide voice, chat and ticket support through a CRM tool to support gamers
• Respond to customer inquiries and requests regarding their accounts and functionality concerns
• Respond to customer inquiries and requests regarding their marketplace orders and product launches
• Provide clear and concise communication to handle escalations
• Resolve issues based on client guidelines, policies and procedures