Customer Support

Summary

Join ModSquad, a global provider of managed digital engagement services, as a Mod Contractor and work from home on flexible schedules! Support top-tier clients like the NFL, Vimeo, and Topps by providing excellent customer service and ticket support. This is a part-time position requiring 10 hours per week for 90 days. You'll need customer service experience and a dedicated computer with Windows 10 or higher. Enjoy competitive hourly rates, paid orientation, and access to exclusive 'Hot Gigs' postings. Apply now for a chance to work on cool projects!

Requirements

• Have customer service - ticket support experience
• Be a Tier 1 mod
• Have a dedicated laptop or desktop computer with Windows 10 or above
• Have a quality headset
• Be willing to install MSQ security software and 2FA app on the phone
• Work 10 hours per week
• Work for 90 days (as needed)
• Be proficient in English

Responsibilities

• Assist and guide customers to the right answers
• Solve customer concerns
• Help customers understand and optimize the best use of a client's product or services

Preferred Qualifications

• Have super skills
• Have a positive attitude
• Have a great vibe

Benefits

• Potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
• Flexible self-scheduling
• Access to ‘Hot Gigs’ postings exclusive to the Mod Network
• Work from home
• Competitive hourly rate
• Paid orientation