Customer Support

Summary

Join ModSquad as a Customer Support Representative and enjoy remote work with flexible scheduling! This part-time (20 hours/week) position involves responding to customer inquiries via phone and email regarding order status, pre-orders, cancellations, and refunds. The ideal candidate possesses excellent customer service skills, strong communication abilities, attention to detail, and the ability to follow workflows. Zendesk macro experience is a plus. The position is a 90-day commitment with hours from 7 am to 3 pm, Monday through Friday (Pacific Time). Pay will be discussed during the interview process. A Chromebook is not sufficient for this role.

Requirements

• Provide excellent Customer Service with every interaction
• Possess strong written and spoken communication skills
• Ability to follow workflows
• Be detail-oriented
• Work 20 hours per week
• Work Monday-Friday, 7am-3pm Pacific Time
• Complete application thoroughly with grammatically correct responses
• Not use a Chromebook

Responsibilities

Respond to customer inquiries via inbound/outbound calls and emails regarding order status, pre-order status, cancellations, refunds, etc

Preferred Qualifications

• Have Zendesk macro experience
• Be able to work weekends
• Be a music fan