SupportYourApp is hiring a
Customer Support Consultant in Colombia

Summary

The job is for a Customer Support Consultant at SupportYourApp, a multinational company offering secure technical, customer support, and CX services. The role involves providing exceptional customer support via calls, chats, and emails, building positive relationships, meeting team KPIs, staying updated with technology, and communicating with developers. The position is remote and offers flexible hours, an inclusive international environment, compensation in USD, good bonuses for referring friends, paid intensive training and probation, work-life balance, and a responsive management interested in growth.

Requirements

• Excellent English skills (at least C1 for both spoken and written)
• Experience in customer service
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support via calls, chats, and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Communicate with developers and other departments of various IT companies

Preferred Qualifications

• Experience in technical support
• Experience with CRM systems

Benefits

• Flexible schedule
• Opportunity to work fully remote
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development