Remote Customer Support and Project Coordinator

Summary

Join our Customer Support & Project Coordinator team and thrive in a multicultural, multilingual, fully remote work environment. Master new skills and achieve challenging goals with our People First management approach. Provide exceptional customer support via calls, chats, and emails, ensuring smooth operations across platforms and with vendors. Build positive customer relationships, meet team KPIs, and stay updated on cutting-edge technology while securely handling sensitive information. Apply best customer happiness practices and maintain knowledge of client products and services. Communicate effectively with developers and other departments.

Requirements

• Excellent English skills (at least C1 for both spoken and written)
• Proficiency in Zendesk
• Experience in customer service
• Project management skills
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support via calls, chats, and emails
• Keep things running smoothly across the platforms and with vendors
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Communicate with developers and other departments of various IT companies

Preferred Qualifications

• Experience in hosting live meetings or live events
• Experience with task management tools (Trello, Jira or Asana, etc.)

Benefits

• Flexible schedule
• Opportunity to work fully remote
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development