SupportYourApp is hiring a
Customer Support Consultant, Remote - Uruguay

Summary

The job is for a Customer Support Consultant at SupportYourApp, a multinational company offering technical and customer support services. The role involves providing customer support via calls, chats, and emails, building relationships with customers, meeting team KPIs, staying updated with technology, working with sensitive information securely, applying customer happiness practices, and maintaining knowledge of the client's products and services.

Requirements

• Excellent English and Portuguese communication skills (both C1, written and verbal)
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support via calls, chats, and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Communicate with developers and other departments of various IT companies

Preferred Qualifications

• Experience with CRM systems
• Experience in customer service

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development