Customer Support Consultant

Summary

Join our Customer Support Consultant team and thrive in a multicultural, multilingual, fully remote work environment. Handle customer inquiries via email, calls, and chats, building positive relationships and providing order support. Meet team KPIs, stay updated on technology, and securely handle sensitive information. This role requires fluency in German (C1) and upper-intermediate English, one year of customer support experience, strong communication skills, and a positive attitude. Enjoy benefits like a fixed schedule, USD compensation, friend referral bonuses, paid training, and a supportive management team.

Requirements

• Fluent German (C1 level minimum) and upper-intermediate English
• 1 year of experience in customer support
• Strong communication skills
• Positive, responsible and proactive attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Handle customer inquiries related to e-commerce via emails, calls, and chats
• Build positive and long-lasting relationships with customers
• Provide support and guidance to customers regarding orders
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices

Benefits

• Fixed schedule: Monday–Friday, 4 PM–12 AM, Indonesia time
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development