Customer Support Consultant

Summary

Join our team as a Customer Support Consultant and thrive in a multicultural, multilingual, fully remote work environment. Master new skills and achieve challenging goals with our People First management approach. Provide customer support via various channels, build strong customer relationships, and resolve technical issues. You will need advanced Dutch and English language skills, customer support experience, and a technical background. Enjoy benefits such as a fixed schedule, USD compensation, good referral bonuses, paid training, and a focus on work-life balance.

Requirements

• Dutch and English languages at advanced/C1 level
• Experience in customer support
• Technical background is a must

Responsibilities

• Provide customer support via calls, emails, chats, and social media
• Build positive and long-lasting relationships with customers
• Identify and escalate complex technical issues, ensuring prompt resolution of requests
• Assist customers with inquiries related to product features
• Meet team KPIs
• Securely work with customers’ sensitive information
• Maintain working knowledge of our client’s products and services

Benefits

• Fixed schedule: Monday to Friday, 9 AM–5 PM, CET
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development