Customer Support Consultant

Summary

Join our team as a Customer Support Consultant and thrive in a multicultural, multilingual, fully remote work environment. Master new skills and achieve challenging goals with our People First management approach. Respond to and resolve customer inquiries via email and chat, build positive customer relationships, and collaborate with stakeholders. You'll need excellent English skills (C1), customer support experience, strong knowledge of trading concepts, and tech-savviness. We offer a flexible schedule, competitive compensation in USD, good referral bonuses, paid training, and a supportive work environment.

Requirements

• Excellent English skills (C1 for both spoken and written)
• Experience in customer support
• Strong knowledge of trading concepts and financial markets
• Tech-savvy with experience using trading platforms and software
• Analytical and research skills
• Positive, responsible and proactive attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Respond and resolve customer inquiries and issues via email, and chat
• Build positive and long-lasting relationships with customers
• Communicate and collaborate with external stakeholders
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Communicate with developers and other departments of various IT companies

Preferred Qualifications

Experience with CRM systems

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development