Customer Support Consultant

Summary

Join SupportYourApp as a Customer Support Consultant and contribute to the success of leading SaaS, Software, or Hardware solutions. Work remotely in a multicultural and multilingual environment, mastering new skills and achieving challenging goals with a People First management approach. Respond to and resolve customer inquiries and issues via email and chat, build positive relationships, communicate with stakeholders, and meet team KPIs. Stay up-to-date with cutting-edge technology, handle sensitive customer information, and apply best practices for customer happiness. Collaborate with developers and other departments within various IT companies.

Requirements

• Excellent English skills (C1 for both spoken and written)
• Experience in customer support
• Strong knowledge of trading concepts and financial markets
• Tech-savvy with experience using trading platforms and software
• Analytical and research skills
• Positive, responsible and proactive attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Respond and resolve customer inquiries and issues via email, and chat
• Build positive and long-lasting relationships with customers
• Communicate and collaborate with external stakeholders
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Communicate with developers and other departments of various IT companies

Preferred Qualifications

Experience with CRM systems

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development