📍Ghana
Customer Support Consultant
closed
SupportYourApp
📍Remote - Argentina
Summary
Join SupportYourApp as a Customer Support Consultant and contribute to the success of leading SaaS, Software, or Hardware solutions. Work remotely in a multicultural and multilingual environment, mastering new skills and achieving challenging goals with a People First management approach. Respond to and resolve customer inquiries and issues via email and chat, build positive relationships, communicate with stakeholders, and meet team KPIs. Stay up-to-date with cutting-edge technology, handle sensitive customer information, and apply best practices for customer happiness. Collaborate with developers and other departments within various IT companies.
Requirements
- Excellent English skills (C1 for both spoken and written)
- Experience in customer support
- Strong knowledge of trading concepts and financial markets
- Tech-savvy with experience using trading platforms and software
- Analytical and research skills
- Positive, responsible and proactive attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Responsibilities
- Respond and resolve customer inquiries and issues via email, and chat
- Build positive and long-lasting relationships with customers
- Communicate and collaborate with external stakeholders
- Meet team KPIs
- Always be up-to-date with cutting-edge technology
- Securely work with customers’ sensitive information
- Apply the latest and greatest customer happiness practices
- Communicate with developers and other departments of various IT companies
Preferred Qualifications
Experience with CRM systems
Benefits
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
This job is filled or no longer available
Similar Remote Jobs
📍Ukraine
📍Uzbekistan
📍Tajikistan
📍Serbia
📍Philippines
📍Colombia
📍France
📍Greece
📍Poland