Customer Support Consultant

Summary

Join our team as a Customer Support Consultant and thrive in a multicultural, multilingual, fully remote work environment. Provide B2B customer support via calls, emails, and chats, building positive customer relationships. You will identify and escalate complex technical issues, assist with product inquiries, and meet team KPIs while securely handling sensitive information. We offer a fixed schedule, competitive compensation in USD, good referral bonuses, paid training, and a supportive work-life balance.

Requirements

• Dutch and English languages at advanced/C1 level
• Experience in customer support
• Strong communication skills

Responsibilities

• Provide B2B customer support via calls, emails and chats
• Build positive and long-lasting relationships with customers
• Identify and escalate complex technical issues, ensuring prompt resolution of requests
• Assist customers with inquiries related to product features
• Meet team KPIs
• Securely work with customers’ sensitive information
• Maintain working knowledge of our client’s products and services

Preferred Qualifications

Technical background

Benefits

• Fixed schedule: Monday to Friday, 9 AM–5 PM, CET
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development