Customer Support Consultant

Summary

Join our team as a Customer Support Consultant and thrive in a multicultural and multilingual, fully remote work environment. Provide exceptional customer support via chats and emails, build positive customer relationships, meet team KPIs, stay updated with technology, and securely handle sensitive information. Apply best customer happiness practices, maintain knowledge of client products and services, and communicate with developers and other departments. Native Japanese and English communication skills and at least 6 months of customer support experience are required, along with personal or professional crypto experience. A personal laptop and stable internet connection are also necessary. We offer a flexible schedule, paid intensive training, good referral bonuses, and a work-life balance.

Requirements

• Native Japanese and English communication skills
• At least 6 months of experience in a customer support role
• Personal or professional experience in crypto is a must
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support via chats, and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Communicate with developers and other departments of various IT companies

Preferred Qualifications

Experience with CRM systems

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance