Remote Customer Support Coordinators

Summary

The job is for a Bilingual Customer Support Coordinator at Maple, a fast-growing health tech company. The role involves providing customer support to patients and healthcare providers through chat support. The ideal candidate has previous experience in a front-line customer service role, exceptional communication skills in French and English, self-motivation, empathy, high emotional intelligence, and digital literacy.

Requirements

• Previous experience in a front-line customer service role
• Exceptional verbal and written communication skills in French and English

Responsibilities

Deliver an exceptional support experience by resolving and escalating front-line inquiries received through various channels, primarily chat support

Preferred Qualifications

Existing experience with Google Suite, Slack, Ticketing Software, or Live Chat is considered an asset

Benefits

• Health and dental benefits, insurance
• Dedicated Health Spending Account
• Dedicated Wellness Budget
• Maple Coverage
• Paid Health Days
• Pregnancy and Parental Leave
• Professional Development Budget