Remote Customer Support Coordinators

closed
Logo of Maple

Maple

πŸ“Remote - Canada

Job highlights

Summary

The job is for a Bilingual Customer Support Coordinator at Maple, a fast-growing health tech company. The role involves providing customer support to patients and healthcare providers through chat support. The ideal candidate has previous experience in a front-line customer service role, exceptional communication skills in French and English, self-motivation, empathy, high emotional intelligence, and digital literacy.

Requirements

  • Previous experience in a front-line customer service role
  • Exceptional verbal and written communication skills in French and English

Responsibilities

Deliver an exceptional support experience by resolving and escalating front-line inquiries received through various channels, primarily chat support

Preferred Qualifications

Existing experience with Google Suite, Slack, Ticketing Software, or Live Chat is considered an asset

Benefits

  • Health and dental benefits, insurance
  • Dedicated Health Spending Account
  • Dedicated Wellness Budget
  • Maple Coverage
  • Paid Health Days
  • Pregnancy and Parental Leave
  • Professional Development Budget
This job is filled or no longer available