Incode Technologies is hiring a
Customer Support Expert, Remote - Mexico, United States of America

Summary

The job description is for a Customer Support Expert role at Incode, a leading provider of identity solutions based in Mexico or LATAM (remote). The role involves direct communication with clients, problem-solving, and knowledge of technology. Ideal candidates have 2-3 years of experience in similar roles with excellent communication skills and strong soft skills for managing client interactions.

Requirements

• Knowledge of technology including APIs, FBK, and Webhooks
• Proficiency in advanced English; Portuguese is a plus

Responsibilities

• Direct communication with clients to address inquiries and issues
• Problem-solving capabilities to efficiently resolve customer concerns

Benefits

• Meaningful Equity
• Flexible Working Hours & Workplace
• Open Vacation Policy
• Wellness Program
• International Travel Opportunities
• Additional benefit package according to location (401k, medical insurance, etc.)