AgencyAnalytics is hiring a
Customer Support Specialist
closedAgencyAnalytics
π΅ $30k-$50k
πRemote - Ireland
Summary
The job is for a Customer Support Champion in a SaaS company. The role involves delivering world-class live chat support, collaborating with teams, ensuring customer satisfaction, and contributing to departmental improvement.
Requirements
- You have experience in a similar customer support role for a SaaS (Bonus if B2B)
- You have advanced written communication skills
- Youβve got high emotional intelligence, with the ability to read and reflect back the sentiment of your audience
- You have excellent rapport-building ability with both customers and teammates
- Youβve got a proven track record of meeting or exceeding common customer support metrics
- You have the ability to multitask and handle multiple customer inquiries simultaneously
- Youβre strong at problem-solving and you have the ability to think critically when addressing tasks
- You have the ability to show empathy, tactfulness, and diplomacy when interacting with others
Responsibilities
- Deliver best-in-class live chat customer support in a timely manner
- Use expert problem-solving ability and resourcefulness to provide our users with the answers they need
- Apply critical thinking to troubleshoot technical issues
- Collaborate with Product and Engineering teams to resolve issues/bugs
- Collaborate with Customer Success and Sales teams to ensure risks and opportunities are promptly acted upon
- Ensure customers are well-supported and educated at every interaction
- Provide professional and friendly insights to customers when solving their problems
- Contribute to the success of our department by suggesting improvements to our processes and our product
Preferred Qualifications
- If you have experience with SEO and/or digital marketing, this would be highly preferable, including common digital marketing channels
- Familiarity with SaaS platforms and related technologies
This job is filled or no longer available
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