Deel is hiring a
Customer Support Specialist
closedDeel
π΅ ~$63k-$69k
πRemote - Asia
Summary
The job is for a Customer Support Specialist in Deel, a global company that helps businesses hire talent worldwide. The role involves providing customer support through various channels, troubleshooting, issue resolution, learning the Deel platform, and keeping up-to-date with product features and changes.
Requirements
- Preferred experience in BPO, Call Centres or Customer Facing Teams
- Ability to work across multiple platforms, providing customer support using voice calls, live chats, email and social media
- Fluent in written and verbal english communication skills
- Have an βOutcome oriented mindsetβ with the quick ability to research and investigate
- Demonstrated high ability in providing customer satisfaction through empathy and problem solving
- Have previously embraced remote work, capable of working independently and self-motivated
- Experience working within a Global SaaS company would be highly regarded
- Zendesk experience is preferred
- Use initiative in identifying trends and/or process improvements
- Being adherent and flexible to internal processes and procedures
- Being open-minded and willing to accept feedback, whether positive or constructive
- Demonstrate exceptional proactiveness, seamlessly collaborates with team members, and take full ownership of tasks to drive efficient and successful outcomes
- Collaborate with the direct manager to resolve customer escalations within the agreed timeline. Communicating and coordinating with colleagues as necessary
Responsibilities
- Holding high levels of professionalism and Deel product knowledge
- Using a consultative and empathetic approach in delivering customer support resulting in positive customer experience
- Efficiently work through tickets via voice calls, live chats, email and social media channels
- Demonstrate strong ownership in issue resolution by providing best efforts to investigate, share knowledge, and communicate clearly with all customers
- Continually learn the Deel platform, keeping up to date with product features and changes
- Open communication with internal team members and business operations to help optimize and support workflows
- Specialize in different account topics and become a subject matter expert
- Communicating with customers through various channels (includes, but not limited to chat, email, phone, hangouts etc)
- Processing orders, forms, applications, and requests
- Deliver efficient troubleshooting and query resolution
- Identify, qualify and overcome customer objections
- Keeping records of customer interactions, transactions, comments, and complaints
- Providing feedback on the efficiency of the customer service process
- Meet deadlines in a fast paced environment
- Manage and exceed multiple performance related targets
- Participate in on-going product training and process upskilling
Benefits
- Provided computer equipment tailored to your role
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including WeWork access where available
This job is filled or no longer available
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