Customer Support Officer

Summary

Join ZigZag Offshoring as a Customer Support Officer! Our client, Australia's largest online construction marketplace, needs a skilled professional to manage customer issues, troubleshoot problems, and provide user assistance. This role requires 1-3 years of experience, proficiency in Salesforce Service Cloud, and excellent communication skills. Experience with Jira or similar workflow systems is highly valued. You will contribute to improving support processes and work with a wide variety of users. The position offers the opportunity to work with a growing company in a dynamic industry.

Requirements

• Have 1-3 years of experience
• Have experience with Salesforce Service Cloud
• Have experience in IT Helpdesk and training/coaching for an enterprise software product
• Have customer service experience and deal with a wide variety of users
• Possess excellent verbal and written communication skills for dealing with internal and external stakeholders

Responsibilities

• Manage customer issues from initial contact through to resolution
• Collect, vet, and prioritize reported problems
• Provide over-the-phone troubleshooting and user assistance
• Communicate system updates
• Contribute to building our support processes

Preferred Qualifications

• Have experience with Jira or other workflow systems
• Have ticket / call logging system experience
• Possess strong attention to detail and the ability to multi-task